Numa vs CDK Global
A comprehensive side-by-side analysis of features, pricing, and performance to help you choose the right AI foundation for your dealership in 2026.
The Verdict
While both platforms are leaders in the Service AI space, one emerges as the optimal choice for most dealership operations.
Edges out the competition with superior service ai capabilities and deeper automotive specialized features.
A powerful alternative, especially for dealerships prioritizing enterprise dealership managementor existing DMS workflows.
Numa
Service AINuma automates service department communications, handling appointment requests and customer questions through AI-powered texting.
Core Advantages
- Specialized for service
- Reduces phone traffic
- Increases RO value
Limitations
- Narrow focus on service
- Integration depth varies
CDK Global
DMSCDK Global is a major DMS provider that has integrated AI across their platform for customer engagement and operational efficiency.
Core Advantages
- Comprehensive DMS
- Enterprise-grade
- Wide adoption
Limitations
- Expensive
- Complex implementation
Deep Feature Comparison
| Attribute | Numa | CDK Global |
|---|---|---|
| Primary Focus | Service AI | DMS |
| Pricing Entry | From $250/mo | Enterprise |
| Core Tech | • Service appointment booking • Automated status updates • AI-powered FAQs | • Dealer Management System • AI-enhanced CRM • Inventory management |
| Industry Rating | 4.7 | 3.8 |
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