Numa vs CarNow
A comprehensive side-by-side analysis of features, pricing, and performance to help you choose the right AI foundation for your dealership in 2026.
The Verdict
While both platforms are leaders in the Service AI space, one emerges as the optimal choice for most dealership operations.
Edges out the competition with superior service ai capabilities and deeper automotive specialized features.
A powerful alternative, especially for dealerships prioritizing real-time digital retailingor existing Digital Retailing workflows.
Numa
Service AINuma automates service department communications, handling appointment requests and customer questions through AI-powered texting.
Core Advantages
- Specialized for service
- Reduces phone traffic
- Increases RO value
Limitations
- Narrow focus on service
- Integration depth varies
CarNow
Digital RetailingCarNow uses AI to facilitate real-time retailing solutions including chat and digital retailing platforms.
Core Advantages
- Strong digital retailing
- Good deal tools
- Customer-friendly UX
Limitations
- Focused on retailing only
- No voice AI
Deep Feature Comparison
| Attribute | Numa | CarNow |
|---|---|---|
| Primary Focus | Service AI | Digital Retailing |
| Pricing Entry | From $250/mo | Custom |
| Core Tech | • Service appointment booking • Automated status updates • AI-powered FAQs | • Digital retailing platform • AI chat • Trade-in tools |
| Industry Rating | 4.7 | 4.1 |
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