Numa vs Podium
A comprehensive side-by-side analysis of features, pricing, and performance to help you choose the right AI foundation for your dealership in 2026.
The Verdict
While both platforms are leaders in the Service AI space, one emerges as the optimal choice for most dealership operations.
Edges out the competition with superior service ai capabilities and deeper automotive specialized features.
A powerful alternative, especially for dealerships prioritizing ai-powered customer communication platformor existing Chatbot workflows.
Numa
Service AINuma automates service department communications, handling appointment requests and customer questions through AI-powered texting.
Core Advantages
- Specialized for service
- Reduces phone traffic
- Increases RO value
Limitations
- Narrow focus on service
- Integration depth varies
Podium
ChatbotPodium offers AI BDC capabilities with their conversational AI that handles leads across web, email, text, phone, and third-party sites.
Core Advantages
- Strong messaging platform
- Good review management
- Wide integration options
Limitations
- Can get expensive at scale
- AI features are add-ons
Deep Feature Comparison
| Attribute | Numa | Podium |
|---|---|---|
| Primary Focus | Service AI | Chatbot |
| Pricing Entry | From $250/mo | From $399/mo |
| Core Tech | • Service appointment booking • Automated status updates • AI-powered FAQs | • AI-powered chat • Multi-channel messaging • Review management |
| Industry Rating | 4.7 | 4.3 |
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